Good Memories Are Built
Think about all your fondest memories. Your first kiss. Your favorite vacation. The time your life changed for the better. Imagine what it would be like to NOT have those memories. Imagine what it would be like to have MORE fond memories.So, what cause…
Whatchu Lookin’ At?
I recently had an odd experience while walking my dog. We were in the back yard playing fetch with her favorite ball when I threw it and it bounced off a birdbath and ricocheted into a flower bed. My dog proceeded to run around, sniffing, and looking (…
Fatal Benchmarking Mistakes
Much has been said of benchmarking – the act of looking to best-in-class companies and measuring yourself against their methods. Of course, the expectation is to gauge how you compare with industry leaders, identify where you can improve, and adjust …
The Key To Progress
We all want to achieve better results. There are hundreds (thousands?) of books and “experts” out there selling how “attitude determines altitude” – and other ridiculous babble. Let’s be clear: No one ever got better results simply because they went to…
Priority: Plan or People?
No one argues that having a plan is important to the success of any business. As the saying goes: “Plan the work, then work the plan”. But in this world of limited development resources and finite time, it is vital to prioritize our efforts to ensure t…
WWYCW?
Have you ever noticed how often companies seem to focus on the wrong things? For example, look at any company’s policy/procedures and ask yourself the question: Is each one of these bureaucratic hoops to be jumped through for the benefit of the custome…
Considering Consideration
There seems to be a lot of concern recently about a lack of consideration in society. In particular, I find it very interesting to see a bizarre (and incorrect) application of the concept. The politically correct (and logically INcorrect) interpretatio…
Are You Misspending Your Life?
We are all faced with a particular dilemma each and every day: Not enough resources to accomplish the things we want to do. Every day, we face choices. Each day, we make decisions.Are you who you always wanted to be – living the life you always wanted …
Proactively Reactive?
I had a very interesting discussion with a senior leadership team I’ve been coaching. Like many of us, they are in an industry that fluctuates wildly based on changes in the economy, technology, competition, and marketplace preferences. There were some…
Nice Is NOT Enough!
It seems that people have become more focused on service as a competitive edge. That is good. The problem is that, compared to proven world-class companies, they are going about it all wrong.To truly provide superior service, you need to provide more t…
